Return
The RETURN Level Two process types: return defective product (R1), return maintenance, repair, and overhaul (MRO) product (R2), and return excess product (R3), attempt to characterize how a company return its finished goods in response to customer return authorizations. The return process frequently is located in warehouse site but can be applied to a manufacturing or supplier direct ships as well.
There are two perspectives built into the return process types: returns from customers (DRx) and returns to suppliers (SRx).
R1 is triggered on a small scale by warrantly claim initiated by a customer and on a large scale by a product recall triggered by internal resouces executing the process steps in PLAN Return. R2 is triggered by planned maintenance event initiated by PLAN return, or an unplanned maintenance event initiated by engineering, maintenance, or other technical resources. R3 is triggered by planned inventory returns based on contractual agreements with specific customers.