Quality for Maritime Services
Quality for Harbour Services
Italy was the first country in Europe to obtain ISO9002 certificate for Harbour Mooring Services (Genoa september 97); today the Netherlands, France, Greece are working on this task.
About 30 ports in Italy (all the majors on a total of 67) obtain the certificate in less then one year; in effect the quality introduction started early in the 1997 and it was very fast applied due to the introduction of new technologies in the quality control and automatic documentation generation based on a common framework.
IT (information technologies) and Simulation are critical issues in this area in order to guarantee fast introduction of quality criteria in an are where the technical skills are good, but the organization is frequently quite poor.