Defining Metrics and Benchmarks
The second working day of Week Two begins the process of filling the blank SCORcard with data. The main objective is to establish a plan to collect actual and appropriate benchmark data for review during Week Three. There are two main sources for the benchmark data. First, statistically significant supply chain data is availablethrough the Supply-Chain Council’s subscription contract with The Performance Measurement Group (PGM).
Second, publicly acquired 10K financial data is available from sources like Marketguide, Hoovers, Forbes, and so on.
PGM data is used to fill in the customer-gacing and supply chain-specific internal metrics, while the 10K data fills in the standard internal and shareholder metrics. In addition to those standard sources, the company may have internal sources of benchmark data that may be relavant.