MAKE KPIs - example of level 1
QUALITY
Produced Right First Time
Hygiene Incidents/£m NPS
Quality Rejects at Receiving Warehouse
Ex-Factory Quality Demerit Index
SERVICE
Output Reliability by SKU
Overall Equipment Efficiency
Internal Customer Service
FLEXIBILITY
Minimum Run Size (DOH)
Average Production Cycle Time
Capacity Utilisation
Portfolio Produced Weekly(%)
COST
Production Cost/Supply Chain Cost
Production Cost/Unit
Zero Based Waste Cost/Supply Chain Cost
Cost of Non Quality
SOCIAL
MAKE Absenteeism
MAKE Accident Frequency Rate
MAKE Fatalities
Temporary Employees %